policies
SERVICE AGREEMENT
Products are made by the Company owner (Tamera Hagen) or materials sourced by a third party contributor. We do our absolute best to ensure our work meets the quality of standards set forth by the Company.
The Company will inspect each product before they are released for Pickup. Rental products may have an acceptable amount of ware prior to the Pickup of the products prior to Client(s) pickup or drop off.
DEPOSITS & PAYMENT
A credit card on file authorization form is required to be signed for any rental invoices. This is to cover the cost of replacing or repairing lost or damaged rentals.
Payments can be made via credit card or e-transfer. There is a non negotiable 3% convenience fee added to any invoice.
A 50% deposit is required to reserve any rentals. Remaining 50% is due 30 days prior to rental pickup date.
Changes or can be made to an order on a case by case basis.
No refunds will be made once work has been started on an order, this includes any design time.
RENTAL ITEM USE
All Rental Items are to be protected from any removable or permanent damage to the items such as but not limited to, vinyl graphics, marker, pens, candle wax, drink spills or stains, mud or dirt, or scratches, weather conditions (rain, snow, sleet, dew, humidity, and any other harmful weather conditions that may harm the integrity of the Rental Items), scuffs from rough moving, and any other damaging situations that may harm the longevity and integrity of the Rental Items.
LIMIT OF LIABILITY
If, due to illness, accident, unforeseen circumstances if we are unable to provide services, every effort will be made by Company to provide rented items to the Client before the rental date. If this cannot be done due to the above reasons, Company agrees to refund the full amount paid by the Client. Client assumes full responsibility for any risk of bodily injury, death or property damage arising out of or related to Company Rental Item(s) whether caused by the negligence of client or otherwise.